FAQ

Return Policy 

 

What is your return policy?

Plants are refundable in-store only within 7 days and in good condition. If you wish to return a plant, please contact us within 7 days via phone or email.

If an item is damaged or defective, please contact us within 7 days to receive a full refund. 

All non-plant items may be returned within 30 days with receipt for a full refund. All merchandise must be in new, unused condition with tags attached. Do not accept returns past 30 days.

For online returns, email us at info@fleurifik.com to submit a return request. A return shipping label will be emailed to you. The return shipping cost will be deducted from refund, except in cases of error, defect, or damage, in which case we will cover the shipping.

 

What if my order arrived damaged, defective, or incorrect?

Email info@fleurifik.com within 48 hours of receiving your order. Defective or damaged items will be replaced or refunded. Incorrect orders will be remedied or refunded ASAP. 

For online exchanges contact us at info@fleurifik.com to make arrangements. 

 

Can I return online purchases in store?

Yes, as long as the return is made within the timeframes mentioned above. 

 

When can I expect my refund?

Returns will be processed within 5 business days of receipt of returned package. We will send you an email as soon as your return has been processed. Refunds may take up to 72 hours to be processed, sometimes longer, depending on your bank or credit card company's individual policy. 

 

Shipping

 

When will my order ship?

All orders ship the Monday after being received. On rare occasions, if an item is on backorder, we will contact you ASAP to see how you'd prefer to proceed. 

 

What shipping methods do you offer? 

We ship all of our orders through Canada Post. Shipping speeds and services can be selected at checkout
Standard shipping 3-5 Days ($22)
Xpresspost 2-3 Days ($45)

 

How much does shipping cost?

We offer flat rate shipping;

Standard shipping 3-5 Days ($22)
Xpresspost 2-3 Days ($45)

 

Where do you ship? 

Currently, anywhere in Canada.

 

Can I track my order?

Once your order ships, you will receive a shipping confirmation email with your order tracking number.

 

What if my package is lost or stolen?

Please ensure your package is shipped to a secure location. If a package has been scanned as delivered, theft is outside of our control. We are unable to offer refunds for stolen packages 

If a package is lost and not scanned as delivered we will place a claim on your behalf with the carrier. Replacement or refund will be processed once the carrier has investigated the claim.